Privacy Policy
Velora Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from withveloraa.store, hereinafter referred to as the Site.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site.
We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
COOKIES
We use cookies and similar technologies to improve your browsing experience, maintain the functionality of the Site, and understand how visitors use our store.
The main cookies we may use include:
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_session_id: A unique token used to maintain your session and store information related to it, such as the referring page and landing page.
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_shopify_visit: Used to record visits to the Site through the store provider's internal statistics system.
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_shopify_uniq: Used to count the number of visits to the store by an individual customer.
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cart: A unique token used to store information about the contents of your shopping cart. It remains active for approximately two weeks.
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_secure_session_id: A unique token used during your browsing session.
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storefront_digest: A token used to determine whether a visitor has access to a password-protected store.
We may also use log files to record actions that occur on the Site. These files may collect information such as your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
Web beacons, tags, and pixels may also be used to record information about how you browse the Site and interact with certain content.
In addition, when you make or attempt to make a purchase through the Site, we collect certain information from you, which may include your name, billing address, shipping address, payment information, email address, and phone number.
We refer to this information as Order Information.
When we refer to Personal Information in this Privacy Policy, we are referring to both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information we collect to manage and fulfill orders placed through the Site, including processing payments, arranging shipping, and providing invoices or order confirmations.
We also use this information to:
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Communicate with you.
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Manage and provide customer support related to your orders.
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Detect and prevent potential fraud or security risks.
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Provide you with information related to our products or services.
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Send you marketing communications when you have provided your consent or when permitted by applicable law.
We use Device Information to help us detect potential risks and fraud, particularly through analysis of your IP address and other technical information.
We also use this information to improve and optimize our Site, generate statistics about how our customers browse and interact with the store, and evaluate the performance of our marketing and advertising activities.
SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information with third parties that help us operate our business and provide our services.
For example, we use Shopify as the platform for our online store. You can learn more about how Shopify uses personal information by reviewing its Privacy Policy:
We may also use Google Analytics to help us understand how visitors use our Site and improve its functionality.
You can learn more about how Google uses personal information by reviewing its Privacy Policy:
You can also learn how to opt out of Google Analytics here:
Finally, we may share your Personal Information when necessary to comply with applicable laws and regulations, respond to legal requests for information, comply with court orders, or protect our rights, property, and safety.
ADVERTISING AND MARKETING
We may use information related to your browsing activity and interactions with our Site to provide you with marketing communications and advertising that may be relevant to your interests.
Where applicable, you may manage your advertising preferences directly through the platforms or services used to provide such advertising.
You may also use opt-out tools provided by digital advertising organizations, such as the Digital Advertising Alliance:
Digital Advertising Alliance Opt-Out
DO NOT TRACK
Please note that we currently do not modify our Site's data collection and usage practices when we detect a Do Not Track signal from your browser.
YOUR RIGHTS
Depending on where you live and the laws that apply to you, you may have certain rights regarding your Personal Information.
These rights may include requesting access to the Personal Information we hold about you, requesting that your information be corrected, updated, or deleted, and requesting certain restrictions on how your information is used.
If you would like to exercise any of these rights or have questions about how we process your Personal Information, you may contact us using the contact information provided at the end of this Privacy Policy.
DATA RETENTION
When you place an order through the Site, we retain your Order Information for as long as necessary to fulfill our business, legal, tax, and administrative obligations, unless you request its deletion where applicable.
MINORS
The Site is not intended for individuals under 18 years of age.
We do not knowingly collect Personal Information from individuals under 18 years of age.
CHANGES
We may update this Privacy Policy from time to time to reflect changes in our practices, services, business operations, or legal and regulatory requirements.
When changes are made, we will update the relevant date or content of this Privacy Policy as necessary.
CONTACT US
For more information about our privacy practices, if you have any questions, or if you would like to submit a request regarding your Personal Information, you may contact us at:
Email: velora.helpme@gmail.com
Mailing Address:
1 km east of Escuela de Puerto Carrillo
Puerto Carrillo, Guanacaste, Costa Rica
Postal Code 51103