Terms and Conditions

OVERVIEW

This website is operated by Velora. Throughout the Site, the terms “we,” “us,” and “our” refer to Velora. Velora provides this website, including all information, products, services, tools, and content available through the Site, subject to your acceptance of these Terms and Conditions.

By visiting our Site or purchasing something from us, you agree to be bound by these Terms and Conditions, including any additional terms and policies referenced herein or made available through the Site.

If you do not agree with these Terms and Conditions, please do not use the Site or purchase our products.

ONLINE STORE TERMS

By using our Site, you confirm that you are at least 18 years old or that you are using the Site with the permission and supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or creating an account.

You may not use our products or the Site for any illegal or unauthorized purpose.

You must not violate any applicable laws or regulations when using the Site.

PRODUCTS AND SERVICES

We make every effort to display our products, descriptions, images, colors, sizes, and other information as accurately as possible.

However, we do not guarantee that product descriptions, images, colors, or other content displayed on your device will always be completely accurate or identical to the actual product.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

We also reserve the right to limit the quantities of products that we sell.

PRICING AND PAYMENT

All prices displayed on the Site are subject to change without notice.

We reserve the right to correct pricing errors, inaccuracies, or omissions, including after an order has been submitted.

Payment must be successfully received before an order can be processed and shipped.

By submitting an order, you authorize us or our payment service providers to process the payment associated with your purchase.

ORDERS

We reserve the right to refuse, cancel, or limit any order at our discretion.

If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided when the order was placed.

If a payment has already been processed for an order that is subsequently canceled, the applicable amount will be refunded to the original payment method, subject to our Refund Policy.

SHIPPING AND DELIVERY

Orders are typically delivered within 6 to 15 business days after they have been processed and shipped.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather conditions, holidays, and other circumstances beyond our control.

Once an order has been handed over to the shipping carrier, delays caused by the carrier are outside our direct control.

Customers are responsible for providing accurate and complete shipping information. Velora is not responsible for delays, additional costs, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

RETURNS AND REFUNDS

If your order arrives damaged, you may request a refund within 30 days of delivery.

To request a refund for a damaged product, please contact us at velora.helpme@gmail.com and provide your order information and clear photographs showing the damage.

Refund requests submitted after the 30-day period may not be eligible for a refund.

Once we receive and review your request, we will determine whether the product qualifies for a refund. If approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution.

INTELLECTUAL PROPERTY

All content available on the Site, including text, product descriptions, photographs, graphics, logos, designs, images, videos, icons, and other materials, is owned by or licensed to Velora and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or otherwise use our content without our prior written permission.

PROHIBITED USES

You may not use the Site:

• For any unlawful purpose.

• To violate applicable laws or regulations.

• To infringe upon our intellectual property rights or the rights of others.

• To collect or track personal information belonging to others without authorization.

• To interfere with or circumvent the security features of the Site.

• To introduce viruses, malicious code, or other harmful material.

• To engage in fraudulent or deceptive activities.

• To interfere with the normal operation of the Site.

We reserve the right to terminate or restrict your access to the Site if we believe you have violated these Terms and Conditions.

THIRD-PARTY SERVICES AND LINKS

Our Site may contain links to third-party websites or may use third-party services to provide certain functionality.

We are not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

DISCLAIMER

The Site and its content are provided on an “as available” and “as is” basis, except where otherwise required by applicable law.

We do not guarantee that the Site will always be available, uninterrupted, secure, or free from errors.

To the extent permitted by applicable law, Velora disclaims warranties that are not expressly stated in these Terms and Conditions.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Velora and its affiliates, employees, representatives, and service providers will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Site or your purchase or use of our products.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

INDEMNIFICATION

You agree to indemnify and hold harmless Velora and its affiliates, employees, representatives, and service providers from claims, damages, liabilities, costs, and expenses arising from your violation of these Terms and Conditions or your misuse of the Site.

CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace these Terms and Conditions at any time.

Any changes will become effective when they are posted on this page unless otherwise stated.

Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms and Conditions.

GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of Costa Rica, without regard to conflict of law principles.

Any disputes arising from or related to these Terms and Conditions or your use of the Site shall be subject to the applicable jurisdiction of the courts of Costa Rica, unless otherwise required by applicable law.

CONTACT INFORMATION

If you have any questions about these Terms and Conditions, you may contact us at:

Email: velora.helpme@gmail.com