Refund Policy

At Velora, we want you to be satisfied with your purchase. If your order arrives damaged, we are here to help.

DAMAGED PRODUCTS

If your product arrives damaged, you may request a refund within 30 days of delivery.

To request a refund, please contact us at velora.helpme@gmail.com within 30 days of receiving your order.

Please include:

• Your order number.

• Your name and contact information.

• A description of the damage.

• Clear photographs showing the damaged product and, when applicable, the packaging in which it arrived.

We may request additional information or photographs to evaluate the condition of the product.

REFUND APPROVAL

Once we receive your request and review the information provided, we will notify you whether your refund has been approved.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

REFUND ELIGIBILITY

Refund requests for damaged products must be submitted within 30 days of delivery.

Products that have been damaged after delivery due to misuse, accidents, improper handling, modifications, or normal wear and tear may not qualify for a refund.

Products that are not damaged are not eligible for a refund unless otherwise required by applicable law.

LATE REFUND REQUESTS

Refund requests submitted more than 30 days after delivery may not be eligible for a refund.

CONTACT US

If you have questions about this Refund Policy or need to request a refund, please contact us at:

Email: velora.helpme@gmail.com